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Organisation: Birmingham Changing Futures Together

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Birmingham Changing Futures Together

The Big Lottery Fund's Fulfilling Lives programme aims to support people with multiple and complex needs (homelessness, addiction, offending and mental health) to better manage their lives. This is done by ensuring that services are more tailored, better connected and meet their individual needs. The following workstreams are part of the Birmingham Changing Futures Together Programme:

Lead Worker and Peer Mentor service - helping the most entrenched individuals in Birmingham navigate services and find the right recovery and support package.

Every Step of the Way - Develops and supports Experts by Experience with a range of opportunities.

No Wrong Door - a network of organisations committed to partnership working to deliver services.

Inreach/Outreach - Experts by Experience offer a signposting service to individuals with multiple and complex needs.

Psychologically Informed Environments (PIE)- strengthening professional practice with specialist training and reflective practice for staff.

Beyond the Basics - providing opportunities and support to develop positive lifestyles and help sustain recovery.

Intelligent Common Assessment Tool (iCAT) - a data and information sharing tool to support multi-agency collaboration.

Learning and Evaluation - collecting insight and intelligence to inform and underpin programme delivery.

Virtual hub - provides information, data and expertise to the programme.

Pathways Covered

Attitudes, thinking and behaviour


What we do

No Wrong Door offers support with:

  • Referring to appropriate services
  • Co-ordinating appointments
  • Attending appointments with the Service User
  • Working with them to enhance their confidence and self-esteem to operate autonomously
  • Advocating on the Service User's behalf to ensure their needs are met
  • Ensuring the Service User is treated with dignity and respect

The service is for Service Users who want support but have trouble accessing and engaging in support services in Birmingham.

They must meet all of the following criteria: 

1) Live in Birmingham

2) Over 18 years old

3) 2 of the 4 complex needs:

  • Current/Recent Offending
  • Problematic Substance Misuse
  • Mental Health Concerns (diagnosed/undiagnosed)
  • Homeless or at risk of Homelessness

4) Wants to engage in support

5) Experiencing access or engagement issues

How to access

To make an urgent request for on-the-day stewardship, please call 0344 515 1800 and ask to speak to Emma Brown

you can refer to us through the No Wrong Door Webpage: