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Organisation: Step Change- Debt Charity

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Step Change- Debt Charity

StepChange Debt Charity is the UK’s leading debt advice charity. They have over 20 years’ experience of helping people become debt free by providing practical solutions.
- We help over 500,000 people a year across the UK to overcome their debt problems
- We offer advice on all debt solutions, including debt management plans, IVAs and bankruptcy
- We have a range of online tools to help provide expert debt advice- Ring our debt helpline on (Freephone) 0800 138 1111. We are open Mon-Fri 8am-8pm and Sat 8am-4pm.

Pathways Covered

Finance, benefit and debt


We work with clients to resolve the debt problems they face. We make no judgement on the causes of debt problems and work with clients in a sympathetic and supportive manner.

We undertake a comprehensive examination of the client's financial position, discuss possible solutions and recommend a course of action.

Where clients can afford to repay their debt in a reasonable period of time, we recommend a repayment solution. If it's not possible to repay in a reasonable period of time, we will recommend an insolvency option. Where we support clients with the administration of a long term plan we review the situation at least annually.

We never charge for the advice we provide.

We communicate with clients in a clear, honest, accurate, regular and timely manner.

What we do

It's important to find the best debt solution for you. That's why your first step should always be to use our online Debt Remedy tool or call our Helpline.

Once we understand more about your debt problem we can suggest a plan of action tailored to you.

With over 20 years' experience of providing debt advice, we offer a range of services and solutions to suit every situation.

Help us learn more about your circumstances and we can advise on the debt solution that’s right for you.

How to access

Call our Helpline

0800 138 1111

Never called us before? Use this number. Free from all landlines and mobiles. Open Mon-Fri 8am-8pm and Sat 8am-4pm.